5 Examples of Great Health Care Management

I may not be in touch with all my emotions, but there is one I know all too well — jealousy. I have worked my entire career in great health systems with fabulous people. And yet, when I go “outside,” I constantly see health care providers working brilliantly together in innovative ways that I had... Continue Reading →

What Economists Know That Managers Don’t (and Vice Versa)

Why did Jean Tirole win the Nobel Prize in Economics? Not for the highly-regarded work on competition between small numbers of firms with which his career began more than thirty years ago but for more recent work on how carefully structured regulation can improve performance relative to unbridled market forces. This is a reminder that... Continue Reading →

An Exercise to Become a More Powerful Listener

Listening is often considered the softest of the soft skills. So the idea of being a powerful listener can seem like an oxymoron. And yet, my work with executives has taught me that when they really listen to discover what is essential, the impact can be astonishing. It’s one of the most important ways to engage... Continue Reading →

Learning Is the Most Celebrated Neglected Activity in the Workplace

When I am invited to “teach leadership” to managers in corporations, I use the first few minutes to address the issue of where and how one learns to lead—and what gets in the way. I usually begin with a confession and a question. My confession is always the same. That I am hoping to learn... Continue Reading →

The One Thing About Your Spouse’s Personality That Really Affects Your Career

Here’s something that’s obvious, but at the same time not: We’re all a lot more than we appear to be at work. We have other dimensions that are invisible to our companies, supervisors, direct reports, and most of our colleagues, and those invisible dimensions have a deep impact on our work. A couple of pieces... Continue Reading →

Research: How Female CEOs Actually Get to the Top

Ambitious young women hoping to run a major business someday are often advised to take a particular career path: get an undergraduate degree from the most prestigious college you can, an MBA from a selective business school, then land a job at a top consulting firm or investment bank. From there, move between companies as... Continue Reading →

Why IBM Gives Top Employees a Month to Do Service Abroad

“Eight out of 10 participants in the Corporate Service Corps program say it significantly increases the likelihood of them completing their career at IBM,” Stanley Litow, VP of Corporate Citizenship & Corporate Affairs, told us. Recognizing that corporate responsibility can offer a company a competitive advantage today, we became interested in IBM as a pioneer... Continue Reading →

3 Traps That Block Corporate Transformation

The need for transformation has never before been more keenly felt in the corporate world.  Digital-first companies, such as Amazon, Facebook, Google, and Twitter, are amassing market share and capitalization, but only a few brick-and-mortar corporations (think Apple, Nissan, and HCL Technologies) have been able to change fast enough to catch up with their rivals. ... Continue Reading →

Get Your Organization to Run in Sync

Hundreds of consumers standing in line at your local Apple store.  Thousands of protesters rushing to flood the streets of Kiev, Istanbul, or Hong Kong.  Millions of fireflies blinking on and off in complete unison. Even the unconscious beating of your heart. These are all synchronized systems. So it is curious that the institutions we... Continue Reading →

How to Handle Stress in the Moment

You hear a lot of advice about how to reduce stress at work. But most of it is about what to do over the long term — take up yoga, eat a healthy diet, keep a journal, or get more sleep. But what do you do when you’re overcome with stress in the moment —... Continue Reading →

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