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How Did Things Go Right? Learning More From Incidents at Netflix: Ryan Kitchens at QCon New York

At QCon New York, Ryan Kitchens presented “How Did Things Go Right? Learning More From Incidents”. Key takeaways from the talk included: recovery is better than prevention; an incident occurs when there is a “perfect storm” of events — there is no root cause; “stop reporting on the nines”, as user happiness is more important; and there is value in learning how things go right.

By Daniel Bryant

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